Spa customer care: keeping a customer costs less than finding one
Most spas do not lose customers because the work was poor. They lose them because nobody followed up, and the customer simply forgot to return.
Reminders on the treatment cycle, not on a hunch
Each service has its own rhythm: laser every four weeks, facials every two, a slimming course on a fixed schedule. SpaMini knows what a customer just had, so it knows when a nudge is due.
A well-timed reminder is care; a badly timed one is a nuisance. The difference is the data behind it.
See customers drifting before they are gone
A list of customers who have not been back in a while is one of the most useful reports a spa rarely has. It gives you a finite, concrete list to call — instead of buying ads to find strangers.
Capture feedback while it can still be fixed
Feedback taken right after a treatment is worth many times a one-star review that appears three weeks later. Record it against the customer so the therapist can adjust next time.
Frequently asked questions
Which channel do reminders go through?
Whichever channel you already use with customers. Get in touch and we will advise on the right setup for your spa.
Can reminders be sent in bulk?
Yes, though they work best aimed at a group with a shared need rather than the entire list.
Run a tidier spa, starting today
Set up in minutes — no server, no IT staff. Talk to us and we will walk you through the setup that fits your spa.
Talk to us