Spa customer management: everything about one customer on one screen
A regular comes back and asks "what did I have last time?" — the answer should not depend on the memory of a therapist who is on leave.
What a customer record holds
Each customer is one record, and opening it shows what you need before the session starts:
- Contact details and date of birth, for looking after special occasions.
- Service history: what was done, when, and by which therapist.
- Skin condition, allergies and contraindications — written once, visible to the whole spa.
- Active service packages and sessions remaining.
- Therapist notes on preferences: pressure, room temperature, products to avoid.
Why notes matter more than they look
The difference between a spa that is merely competent and one customers return to usually sits in a very small detail: remembering that this customer dislikes peppermint oil, or that her skin reacted slightly last time.
Those details are only worth anything when they travel with the record rather than living in one persons head. When a therapist leaves, the record stays.
Find a customer in seconds
Search by name, phone number or todays appointments. It happens on the phone at the desk, with no computer to open.
From the record you can create the next appointment or take payment without re-entering anything.
Frequently asked questions
Is there a limit on the number of customers?
No limit on customer records in the current plans. See the pricing page for details.
Can staff see all customer data?
Not unless you allow it. Visibility follows roles — see the staff management page.
Run a tidier spa, starting today
Set up in minutes — no server, no IT staff. Talk to us and we will walk you through the setup that fits your spa.
Talk to us